How does SkyPix compare to Cable?
Our DIRECTV
® services are 100% digital, unlike cable’s first tier of analog channels. DIRECTV
® subscription fees are lower, DIRECTV
® has more channel availability and DIRECTV
® rarely increases their fees. SkyPix delivers a signal to the property dish that is broadcast from DIRECTV
® satellite, which is available directly in your unit. Our satellite dishes are heated and are larger than standard dishes, so this eliminates the majority of down time you may experience. Cable travels through the ground or over telephone posts and has many chances of being interfered with.
Does Weather frequently interupt reception?
DIRECTV
® delivers a digital signal 99.96% of the time, rain or shine. Television reception on the DIRECTV
® System is highly reliable year-round and nationwide. DIRECTV
® service is only minimally affected by weather, under extreme conditions. It is rare signal interuption occurs but if it does it is usually minimal.
How do I run a speed test on my internet connection?http://speed.zayoms.com/
How soon can I schedule an appointment for the installation of my service?
It normally takes 1 to 4 business days from the scheduling call to be installed, activated and enjoying SkyPix service(s). An average installation takes 30 minutes. For quality control purposes, we require the individual to be home during installation.
Explanation of my bill
CLICK HERE for Sample Statement
Why does DIRECTV® ask for a year agreement?
DIRECTV® offers discounts on equipment and the discounts are passed onto customers. DIRECTV® requires a one year agreement in order to offer their lower subscription fees and equipment subsidies.
Why is there a SAM fee?
SkyPix strives to provide our subscribers with the best television experience. The access fee supports maintenance by our trained technicians on any equipment provided from SkyPix (e.g., receiver, remote, cable lines, dish, etc.) and a first class customer service department to answer any questions, requests, or concerns.
How long will it take to fix a problem with my service?
Please call SkyPix at 952.828.9010 and a customer service representative will direct your call. Upon notification, we will address your issue(s). Service is prioritized and any down time will be minimized.
What do I need to do to discontinue my service?
DIRECTV® has a great mover's program and as long as you activate services within 30 days, DIRECTV® will bring you a new dish and install it free of charge anywhere in the United States! You also get to keep the receiver that was provided to you by SkyPix, which enables you to receive satellite access from your new dish. If you cannot take your services with you, you'll need to call SkyPix at 952.828.9010 and DIRECTV® at 1.800.DIRECTV to cancel your service. If you haven't fulfilled your year agreement, you may be subject to charges.
Where do I return SkyPix Equipment? Please return any equipment within 10 (ten) business days of disconnection of service. Equipment can either be mailed or dropped off at our office.
SkyPix LLC
Attn: Technical Department
6505 Cecilia Circle
Bloomington, MN 55439
